Shunxiong Technology in line with the user "value to the maximum, loss to the minimum" principle, the quality control and after-sales work to the pre-sale, sales stage, so as to achieve the customer as a whole:

1. Minimize detours, avoid early losses, and spend less on costs and costs;

2.Maximize the benefits of equipment selection, installation, operation matching degree and stability.

Participate in the preparation of the project in the early stage, assist users in project and capacity planning, workshop layout and design, equipment selection and configuration;

In the medium term, according to the terms of the contract, organize equipment production, technical document preparation, participate in project management, and assist GMP verification;

Later organize the implementation of equipment installation, commissioning, trial production, training and guidance of users daily production and equipment maintenance and repair.

From the user project establishment, planning, procurement, installation, commissioning, production, maintenance links to do the overall consideration, to provide users with the whole process one-stop intimate service.

First, pre-sales service: pre-sales technical support

1. Participate in project preparation: from the beginning of the user's project establishment, participate in the project preparation during the equipment selection period, and provide reference opinions within the best of your ability.

2. Provide equipment and supporting programs: send technical engineers, sales personnel and technical personnel on the demand side to communicate in depth, list the preliminary selection scheme of equipment and related supporting facilities, and analyze the advantages and disadvantages.

3. Provide practical cases of the company: the use and engineering examples of the equipment used by the company, the selection and design reference of the equipment on the supply and demand side, to absorb the essence and avoid the lessons.

Second, in-sale service: project management + technical documents

1. After the contract is signed, the company's whole process project management is immediately started: contract signing, production ordering, production and processing, group assembly commissioning, assembly debugging, factory inspection, equipment preliminary inspection, delivery, terminal commissioning, acceptance.

2. On the date of signing the contract, the company immediately set up a project management team: the project leader is led by an experienced engineer and is responsible for the management and liaison of the project; The demander determines the packaging material and retains the sample, and provides the commissioning material for assembly and commissioning free of charge.

3. lf the initial inspection of the equipment is carried out in the supplier's factory, the demander receives the supplier's equipment completion notice and sends personnel to the supplier for acceptance within seven days (including holidays); lf the initial inspection of the equipment is carried out in the demander factory, within two days of the arrival of the equipment (including holidays), the supply and demand personnel will open the box and inspect the goods and fill in the goods acceptance report after the arrival of the equipment. lf the goods are sent or damaged due to the supplier's reasons, the supplier will replace it free of charge.

4. The equipment installation scheme shall be determined by the two parties through consultation. The company's commissioning personnel quide the installation according to the contract engineering interface and conduct on-site training for the maintenance personnel of the end user.

5. After the water, electricity, gas and test materials are all in place, the demand side notifies thesupplier in writing to send personnel to debug the equipment, and all the costs caused by the water, electricity, gas, test materials, etc. required for commissioning are borne by the demand side.

6. Final acceptance: The company's personnel and the relevant person in charge of the user must be present at the same time, do the final test according to the acceptance criteria of the instruction manual, and fill in the final acceptance report after the test.

7. Definition of responsibilities between the two parties: the demand side will carry the equipment to the installation site and send personnel to assist the supplier in debugging; The supplier is responsible for providing relevant technical information, guidance and debugging required for the preparation of the demand side.

8. Technical documents provided: The technical documents required for equipment installation, operation, maintenance and maintenance, the supplier must provide all to the demander, including:

1) Product certificate, instruction manual, packing list, delivery list, consumable parts list;

2) Installation drawings (including equipment shape drawings, electrical schematic diagrams mechanical transmission schematic diagrams and detailed installation and lifting requirements, etc.);

3) The operation instructions for the use of the main purchased components;

4)Provide the lavout of the equipment, mechanical schematic, electrical schematic and otherinformation.

Third, after-sales service: equipment installation and commissioning + operation and maintenance training

The company has a high-quality service team with more than 10 years of after-sales experience which can master the installation, commissioning, operation, troubleshooting of pharmaceutical equipment and deal with various unexpected problems in a timely manner.

1. Customer relationship file: establish a special file for each user, record and manage the basic information of user and equipment operation, product technology improvement, upgrading, part ssupply, equipment maintenance, etc., timely response, to ensure the normal operation of user equipment.

2. Equipment tracking mechanism: After the commissioning is completed, the company's personnel will completely record the operating parameters of the equipment, and guide the user equipment operation and management personnel to use and maintain the equipment; Regularly track visits and feedback usage information every year, eliminating the worries of users.

3. After-sales problem handling: When the user encounters a technical or maintenance problem that cannot be solved, or the equipment fails, the company receives the cal, responds within 48 hours, and sends personnel to your enterprise to deal with the problem in time, without delaying production.

4. Service supervision and management: In order to better serve users and accept the supervision of the majority of users, our company has set up a user complaint system and set up a complaint telephone: 0731-88115845. For problems in equipment installation, technical services, as well as installation and commissioning personnel's reguest for Kana, requiring arrangements for food and accommodation, etc., you can complain to the above telephone.

5. Operation and maintenance training: Our company adheres to the principle of "more, faster, better, and provincial", to provide users with comprehensive free training of the system, so that the user's equipment operation, use, maintenance and maintenance have no worries.

1) Curriculum: Theoretical and practical courses are ofered, and theory and practice are combined.

2) Training objects: more than 2 demand-side operators, more than 2 maintenance personnel.

3) Training methods: send teaching materials, students are familiar with the training content, on-site operation, on-site guidance, real-time training, learning and use.

4) Training time: 1~3 days.

Fourth, spare parts supply:

1. Sufficient quantity and continuous supply: sufficient quantity of vulnerable parts and parts with long processing cycles, main electrical components and purchased parts for urgent needs of users.

2. Timely delivery, no mistake production: received the user's spare parts urgently needed information, our company within 24 hours of the level of organization delivery, to ensure that the user's needs are responded to in a timely manner, and to solve the urgent need at the fastest speed.

Fifth. Warranty period

The warranty period is within 12 months from the date of arrival of the contracted goods.

After the quality assurance period, lifelong maintenance, only the cost of replacement parts is charged.